Responsibilities
Maintain and improve current tooling and connections between IT services to improve efficiency and reduce errors
Administrate the maintenance, configuration, and business continuity of IT services
Conduct post-mortems and root cause analysis for IT service outages
Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
Monitor services uptime and ensure business continuity
Manage automation and tool to improve managing our endpoints through Intune
Proactively ensure the highest levels of systems and infrastructure availability & security
Establish and centralized system logs of IT services
Own projects, overseeing a project from start to finish. Accountable for establishing project milestones and project deliverables
Routinely contributes to IT documentation and Knowledge Base
Assist with vendor relationships for IT services
Assist with projects and tasks outside of the day-to-day responsibilities
Requirements
5+ years previous work experience; 3+ years previous experience in a similar role
You are a doer, strive for excellence, and make every effort to unblock issues.
You have a passion for automation and improving work efficiency
Versioning tools knowledge (Perforce, GIT, etc..)
Working knowledge of virtualization, AWS, VMWare, or equivalent
A proven track record of developing and implementing IT services
Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
A self-starter, ability to multitask, prioritize issues based on severity and work independently
Maintain close attention to detail and follows a task to completion
Ability to communicate clearly both verbally and in writing
A good understanding of networking (familiar with OSI model)
A good understanding of localized infrastructure
Desirable
Experience within the video gaming sector
Experience with Unreal Engine 4/5
Experience with Perforce
Experience with migration from gsuite to 365
